Returns & Refunds Policy – Faith Thread

We’re devoted to quality and to your peace of mind. While each item is made to order and returns are limited, we’re committed to making things right when something goes wrong.

When Returns Are Accepted:

– You receive a product that is incorrect, damaged, or defective.

– You receive the wrong size, color, or design than ordered.

Timeframe:

Please email us within 14 days of delivery to request a return or refund.

How to Submit a Request:

– Send your order number and clear photos of the issue to [email protected].

– Specify whether you would prefer a refund or replacement.

– Our team will respond within 2 business days with next steps.

Shipping Costs:

If we made a mistake, return shipping is on us. If not, the customer may be responsible.

We do not offer returns for:

– Buyer’s remorse

– Size issues if a size chart was available

– Minor color differences due to display screens

Faith, fairness, and service guide every step we take.